Get Support

      Password Reset
      Reset your VCSU/NDUS password.
      System Status
      Check for known service issues.
      VCSU One Stop
      Search the knowledge base, submit or view your tickets.

      Contact a Service Unit:

      (Click on a unit or scroll down to see contact information for each unit.)

      VCSU Technology Service Desk

      Available during regular business hours:
      7:45 a.m. - 4:30 p.m. Monday - Friday (fall and spring semesters, closed on holidays)

      Summer hours: 7:30 a.m. - 4:00 p.m. Monday - Friday

      Service Description:
      Full range of technology services for all VCSU standardized technology. When in doubt, this is the place to contact.

      Call: 701-845-7340 (option 1)
      Walk In: Rhoades Science Center, room 117
      Email: technology.services@vcsu.edu
      Request Resources

      NDUS Help Desk

      Available:
      24 hours, 7 days per week.

      Service Description:
      The North Dakota University System Help Desk is open 24 hours, 7 days a week and provides technical support for the following systems and applications:

      • NDUS Account IDs and passwords
      • ConnectND applications, including Campus Solution/Campus Connection, Financials, and HRMS
      • ALT applications of Moodle, Wimba Classroom, Wimba Voice Tools, and Blackboard IM
      • Microsoft’s Business Productivity Online Suite (BPOS):
        • Password Changes
        • 'How To' support for Exchange Email & Calendar
        • Microsoft Communicator
        • Support for SharePoint, LiveMeeting, or creating new resources or distribution lists is currently not provided
      • Live@EDU--Best effort 'How To' support

      Call: 1-866-457-6387
      Email: ndus.helpdesk@ndus.edu

      VCSU Elementary Education Students at NDSU

      Available:
      7:45 a.m - 4:00 p.m. Monday = VCSU Technology Service Desk staff
      7:30 a.m. - 9:00 p.m. Monday - Friday (Closed on holidays)
      1:00 p.m. - 5:00 p.m. Saturday, 2:00 p.m. - 10:00 p.m. Sunday
      Summer hours: 7:30 a.m. - 4:00 p.m. Monday - Friday

      Service Description:
      The ITS Help Desk can assist with non-laptop equipment checkout and network issues. A staff member from the VCSU Technology Service Desk maintains an office in the ITS Help Desk on Mondays and by appointment for a full range of technology services.

      Call: 1-800-532-8641 ext 37416 or 701-231-8685
      Walk In: ITS Help Desk located on the first floor of the IACC building
      Email: technology.services@vcsu.edu

      VCSU Instructional Design Team

      Available:
      By appointment.

      Service Description:
      Service is limited to VCSU faculty and specifically for pedagogy related support. VCSU has a handful of faculty instructional designers and each has one or more academic departments assigned. The instructional designers have also identified specific areas of expertise to be shared across departments. If you don’t know the name of the instructional designer for your department use the following contact:

      Call: 701-845-7519
      Email: shannon.vanhorn@vcsu.edu